When the cleaning starts

The time you enter in the order is the time the cleaning starts, not the arrival time. That is why the team arrives about ten minutes earlier: changing shoes, bringing in equipment and walking through the flat with you takes a few minutes, and at the stated hour work should already be under way.

When you need an exact time

If an early arrival does not suit you — because someone sleeps or works in the flat until the last moment — write it in the order note and the team will arrive to the minute. It also helps to mention if entry is through a reception desk or a keypad: otherwise the start slips into phone calls at the door.

The "any time of day" option

In the order you can say the exact hour does not matter. We contact you the day before and set the time to fit the team’s route. This is practical for empty flats before a handover and in outlying parts of Pilsen — Litice, Černice or Křimice — where the choice of free slots is otherwise smaller.