Complaints about cleaning quality

We accept complaints about quality within three days of the cleaning. If you were not at home, or noticed an obvious shortcoming only a week later, write anyway — we treat the period as a guide, not as an excuse.

How it works

Write what specifically was wrong and attach a photo if you can. We speak to the person who was at your place, look at the photos and come back within one working day with a solution. In work done by hand in someone else’s home something is occasionally missed, and it is more sensible to put it right than to prove that everything was in order.

Damage and insurance

If damage occurred during the cleaning, it is settled through liability insurance — so you need not worry about letting someone near a glass cabinet or expensive equipment. Report it as early as you can and leave the item in place until we have agreed: otherwise the extent is far harder to establish. We read the rating you leave after a cleaning.