Cancelling and changing an order

After you place an order we do not call you. A confirmation appears on screen and an e-mail arrives with links to pay, edit or cancel. If an SMS follows later, it means a specific person has been assigned to your order.

Up to 12 hours before the start

Until then you cancel or change the order yourself in your account, without phoning. You can move the date, add or drop add-on services and adjust the scope — the price recalculates immediately. With less than twelve hours to go, write or call us: by then the team is scheduled and the appointment is moved by hand.

Notes in the order

We read what you put in the additional information field. We reply to a question; to a note such as "there is a dog in the flat" or "shower instead of a bath" we do not call, but the team takes it into account. That is quicker for both sides than a phone call with the same outcome. A single visit can also be skipped without cancelling a recurring order.